As our pieces are handmade works of art, please allow up to 6 to 8 months for their creation and delivery.

Our Return/Refund Policies :

We regret that we do not offer refunds. Exchanges can be arranged by email at info@xenis.com. Please note that we do not accept returns without a pre-authorization code which we will provide either by email. Special order deposits, layaway deposits and shipping charges are non-refundable. When a free shipping item is returned, the shipping charges we incurred will be deducted from the credit amount.

Layaway - Installment Plan

We are pleased to offer our collectors an extremely flexible, personally tailored layaway or installment plan.

How it Works :

Our Layaway Plan is designed especially for your budget!  We set up a Private Personal Page on the website to which only you have access. We then put a secure Paypal button or buttons on the page in the amount or amounts that have been arranged with you. The beauty of this is that automatic debits are not made from your credit card on specific dates. All you will need to do is go to your Private Page once a month (or as arranged) to make a payment!

CONTACT US

 If you are interested in setting up a Layaway Plan or finding out more about what the Layaway Plan offers,

please contact us by email at  info@xenis.com.

  * Please note that Layaway Deposits are not refundable.*

Here are some of our collectors' comments about our Layaway Plan:

"Marlene, thank you for setting up my layaway plan the way you did. I have always wanted Snow White, but could not afford to buy her all at once. Your layaway plan and the flexibility of payments it allows, has meant that I will soon own her. Thank you. "   - Alice P.

"Hi, I have made my first payment! I like having my own pay button pretty cool. I like the way it is set up. Very unique. I really appreciate layaway and great price and free ship. I love buying from the doll artist, awesome. "   - Tina B.

"Hello, what a fantastic way to do a layaway plan! Thank you so much for working with me (and my budget ). I really appreciate the lengths you have gone to to arrange my payment process. Can't wait to get my doll! "   - Joyce C.

"Wonderful!! Thank you so much for working with me so that I could pay in installments over several months. I love your dolls and look forward to collecting my next one. "   - Marian C.